Privacy Policy

• Personal identification information: Name, address, email address, phone numbers, date of birth, gender identity, payment information, and any required data by the hospital
• Communication Data: Includes information such as phone numbers, email addresses, and personal addresses.
• Account Data: Refers to login credentials and related data for the University’s platforms and applications, including usernames, passwords, and contact information like phone numbers, emails, and personal addresses.
• Financial Information: Comprises data necessary for processing payments, including account numbers, credit card details, and health insurance information.
• Payment Data: Includes the transaction amount, transaction date, and reference number, collected indirectly through our electronic billing systems. This data allows us to reference transactions made from your account and provide post-payment services, along with other related services.
• Contact data: voice conversations conducted through the beneficiary service center indirectly through the beneficiary service systems for the purposes of development, upgrading the quality of the service provided and ensuring the accuracy of the information provided to you and for the purposes of research and development.

And information we collect automatically as you interact with our website, for example: information about your computer, mobile device, browser type, operating system, IP address, and app version and if you use our mobile application, we may collect your location data solely for the purpose of facilitating check-ins to your scheduled appointments.

• Providing you with healthcare services and managing your appointments.
• Processing transactions, such as billing and payment for services provided.
• Improving our website, services, and user experience.
• Communicating with you about your health, appointments, services, or inquiries.
• Responding to your customer service requests, feedback, and inquiries.
• Sending you important notices, such as updates to our policies and terms of service.
• Analyzing website usage and trends for performance improvements and marketing strategies.
• Conducting research and surveys for healthcare improvements and patient satisfaction.

• Other public authorities in order to serve the public interest, ensure security, implement other systems, meet judicial requirements, protect public health and safety, safeguard the life or health of individuals, or fulfill other legal obligations.
• Entities that process university data in alignment with the university’s legitimate interests, while respecting the rights and interests of the data subject.
• Entities within or outside the Kingdom of Saudi Arabia as part of the implementation of domestic or international agreements that serve any legitimate interest of the League or a public interest, in compliance with applicable regulations.

• Your explicit consent, which you can withdraw at any time by contacting us through the communication details provided above.
• Compliance with legal obligations, including adherence to applicable regulations and laws.
• Provision of services by Abdullah Bin Abdulaziz University Hospital, to meet its operational needs.
• Issuing policies and preparing studies that support the university’s operational requirements.
• Addressing and resolving questions or complaints from the university's service beneficiaries.
• Enhancing service performance, improving the beneficiary experience, and ensuring continuous service delivery with the necessary quality.
• Verifying the user's identity when registering for various university services.
• Meeting specific legal and regulatory obligations.

• Right to know: you have the right to be informed about the justification for collecting your personal data, its intended purpose, and assurance that it will not be processed in a way that is inconsistent with its original purpose or in circumstances not specified in (Article 10) of the Personal Data Protection System.
• Right to request your personal data: you have the right to access your personal data held by the hospital, including obtaining a copy of it in a clear, understandable format, and free of charge in accordance with the regulations. This is subject to the requirements of the credit information system for financial rewards and to the provisions of (Article 9) of the Personal Data Protection System.
• Right to correct your personal data: you have the right to request the correction of any personal data you believe to be inaccurate, incorrect, or incomplete.
• Right to delete your personal data: you may request the deletion of your personal data when it is no longer needed, in accordance with (Article 18) of the Personal Data Protection System.